Refund and Returns Policy
Effective Date: December 20, 2024

At Pimo Style, we want you to be fully satisfied with your purchase. If for any reason you are not happy with your order, please review our Refund and Returns Policy to understand how we handle returns and refunds.

1. Eligibility for Returns

  • Returns are accepted within 30 days from the date of purchase.
  • Items must be returned in their original condition, unused, and with all original packaging.
  • A valid receipt or proof of purchase is required for all returns.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Personalized or custom-made products.
  • Gift cards.
  • Items marked as “final sale.”

3. How to Initiate a Return

To initiate a return:

  1. Contact us at info@pimostyle.net or call (304) 864-4128.
  2. Provide your order number and the reason for the return.
  3. We will send you detailed instructions for returning the item.

4. Refund Process

  • Once your return is received and inspected, we will process your refund.
  • Refunds will be issued to the original payment method within 7-10 business days.
  • Please note, shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect or defective items).

5. Exchanges

  • If you wish to exchange an item for a different size or color, please follow the return process, and once your return is processed, you can place a new order.
  • Exchanges are subject to product availability.

6. Damaged or Defective Items

If your item is damaged or defective upon arrival:

  • Contact us within 7 days of receiving your order.
  • Provide a description and photos of the damage.
  • We will issue a replacement or refund, depending on your preference.

7. Return Shipping Costs

  • Customers are responsible for the return shipping costs, except in cases of defective items or our error.
  • We recommend using a trackable shipping service to ensure your return reaches us safely.

8. Contact Us

If you have any questions about our Refund and Returns Policy or need assistance, please contact us:

  • Email: info@pimostyle.net
  • Phone: (304) 864-4128
  • Address: 36 Austin Jay Dr, Masontown, West Virginia